✦ Luxury Hair · Beauty · Aesthetics · Born in Johannesburg ✦ WhatsApp: +27 65 686 2415 ✦
Home Concierge
Personal Luxury Assistance

The Luminescent Concierge

Whether you have questions about our luxury wigs, custom orders, shipping or personalised recommendations — our concierge team is here to assist you.

How Can We Help?

Choose the channel that suits you best. Our team is available across WhatsApp, email and social media to give you prompt, personalised assistance.

01 · Fastest
WhatsApp Support

Need assistance choosing the perfect wig, checking stock availability, or tracking an order? WhatsApp is the fastest way to reach us — most queries answered within minutes.

WhatsApp
+27 65 686 2415
Business Hours
Mon–Fri · 9am–5pm
Chat On WhatsApp
02 · Email
Email Support

For customer service enquiries, collaborations, wholesale opportunities and custom requests, send us a detailed email and we'll get back to you promptly.

Email Address
hello@luminescentroyale.co.za
Response Time
Within 1–2 Business Days
Send Email
03 · Social
Social Media

Stay connected and discover our latest arrivals, styling inspiration and exclusive promotions. Follow us for daily luxury hair content and community updates.

Instagram · Facebook · TikTok
@luminescentroyale

Follow Us

Send Us
A Message

Complete the form and we'll get back to you as soon as possible. For urgent enquiries, WhatsApp is always the fastest option.

  • All enquiries answered within 1–2 business days
  • Custom orders and wholesale requests welcome
  • Personalised wig recommendations available
  • Your information is kept private and secure

By submitting this form you agree to be contacted by the Luminescent Royalé team regarding your enquiry. We do not share your details with third parties.

Need Help Choosing
The Perfect Wig?

Not sure which length, texture or style is right for you? Our team can help you select the perfect Luminescent Royalé wig based on your preferences, lifestyle and desired look.

Request A Consultation

The Luminescent Royalé Experience

01
Premium Quality

Only carefully selected luxury fibres and expert craftsmanship go into every Luminescent Royalé wig.

02
Luxury Styling

Designed to provide confidence, elegance and versatility — so you always look and feel your best.

03
Dedicated Support

Personal assistance throughout your entire shopping journey — from first enquiry to delivery.

04
Secure Shopping

Safe checkout and reliable delivery so your luxury purchase arrives in perfect condition.

Frequently Asked Questions

Most enquiries submitted via WhatsApp are answered within minutes during business hours. Email enquiries are typically answered within 24 business hours. For the fastest response, we always recommend WhatsApp on +27 65 686 2415.
Yes. Selected styles, lengths and colours can be customised upon request. Please contact us via WhatsApp or email with your specifications and we will advise on availability, lead time and pricing for your custom order.
Yes. Tracking information is provided via WhatsApp or email once your order has been dispatched. If you have not received your tracking details within the expected timeframe, please contact us directly and we will assist you immediately.
Yes. International shipping options are available. Rates and delivery timeframes vary by destination. Please contact us before placing an international order so we can confirm shipping costs and estimated delivery times for your specific location.
Absolutely. Our team can recommend the right lengths, textures and styles based on your face shape, hair preferences and lifestyle. Simply WhatsApp us or fill in the contact form above and request a personal consultation — we love helping our customers find their perfect wig.

Customer Support Hours

Our team is available Monday to Friday during standard business hours. For urgent queries outside these hours, leave us a WhatsApp message and we will respond as soon as we are back online.

WhatsApp Us Anytime
+27 65 686 2415
DayHours
Monday9:00 AM – 5:00 PM
Tuesday9:00 AM – 5:00 PM
Wednesday9:00 AM – 5:00 PM
Thursday9:00 AM – 5:00 PM
Friday9:00 AM – 5:00 PM
SaturdayClosed
SundayClosed
Response times may vary during public holidays and promotional periods. We appreciate your patience and will always get back to you as quickly as possible.

Our Commitment To You

At Luminescent Royalé, we believe every customer deserves exceptional service, premium quality and a seamless luxury shopping experience.

From your first enquiry to the moment your order arrives, we are committed to delivering excellence every step of the way.

Ready To Find Your
Perfect Wig?

Explore our luxury collection of premium wigs and discover the style that complements your confidence and beauty.

Still Have Questions?

Our team is always happy to help — reach out any time.